Summary:

Queens resident Margaret McGowan received a shocking $20,000 water bill.
The NYC DEP claims a significant water leak in her home, despite McGowan's denial and the bill's return to normal after a meter replacement.
State Senator John Liu accuses the DEP of withholding information and mishandling the situation.
McGowan, on a fixed income, faces financial hardship and the threat of a lien on her home.
The case raises concerns about fair billing practices and communication between the DEP and residents.

Queens Grandma's $20,000 Water Bill: A Shocking NYC Story

Margaret McGowan, a widowed grandmother living in Queens, received a staggering $20,000 water bill – a tenfold increase from her usual $200-$300 quarterly amount. The bill included back charges for two previous years.

The NYC Department of Environmental Protection's Response

The NYC Department of Environmental Protection (DEP) denied McGowan's two appeals, claiming a significant water leak within her home. They state technicians confirmed all equipment was functioning correctly, implying the homeowner is responsible for the leak and resulting costs. However, McGowan insists she's unaware of any leak and notes that her bill returned to normal after the DEP replaced her water meter. The DEP has not addressed the discrepancy.

Senator Liu's Accusation

New York State Senator John Liu has voiced his strong disapproval. He called it a case of "government gone awry." He accuses the DEP of withholding key information, stating the implied water usage "is just inexplicable." He demands the DEP resolves the issue and ends what he deems harassment.

McGowan's Struggle

McGowan, living on a fixed income, is unable to afford the exorbitant bill and faces the threat of a lien on her home. The mounting interest adds to her stress and worry.

This case highlights a frustrating struggle between a resident and the city's environmental agency over a massive and seemingly unexplained water bill.

Source: CBS New York